Refund policy

Once we ship out orders, we will not accept any refunds, returns, or exchanges. As a small business, we do our best on our end to quality check our products as well as send out orders/packages in a timely manner. We heavily stress that we are NOT responsible for any packages once we’ve dropped them off at the post office. We cannot and do not control how the post office handles the packages. TuziNeko is not responsible for any lost, stolen, damaged goods.